BRANDEblog

Sunday, September 28, 2008

Heard it Through the Grapevine

Americans are nearly twice as likely to speak to a friend or colleague than their organization's HR department if they have an issue at work, according to the latest Ouch Point(R) survey from Opinion Research Corporation, an infoGROUP company.

Though 66 percent would opt to speak to their manager about an issue, 39 percent prefer to turn to friends and only 22 percent would go to their HR department for help.

One of the survey's more surprising findings is that over one quarter of respondents (26%) expressed doubt about the ability of their HR team to keep personal details confidential.

"Our research demonstrates the need to improve the quality of the relationship between employees and the HR department," said Vicki Wheatley, Vice President, ORC Employee Engagement Practice (US). "The critical role HR plays within an organization should not be underestimated, as the success of any enterprise depends significantly on the extent to which its workforce is engaged with and dedicated to its mission."

It might be time for Human Resources practitioners to rethink their role and that of the HR department, not only for the purposes of contributing to the organization's bottom line, but also for their own survival.

Some advice from about.com

Determine Your HR Department's Current Reputation and Brand

Ask yourself some important questions:

Do you know what your HR department's reputation is among the employees? When HR is mentioned, do managers picture savvy strategists, backward bureaucrats, or pleasant, people-pleasers?
Do employees understand and appreciate the importance of the HR department in furthering the organization's mission and objectives?
Does the HR department make an effort to market its services to the organization? If it does not, then it has the reputation it deserves. You can, however, easily correct this reputation.

Talk to Employees to Learn the HR Department Reputation and Brand
The key is to open up conversations with all levels of employees, and present yourself in the role of facilitator instead of enforcer. You have to get out of the HR office and into the world of your organization’s employees. Finding these answers requires dialogue, which means that HR must communicate. That communication must consist of equal parts of listening and promotion.
First, HR must listen carefully to what its customers need. Then it must promote what it has done and can do. HR staff must educate the organization about its capabilities and potential contributions. No one knows your capabilities as well as you do.
Employees, for the most part, still see HR as "those people who handle benefits and do interviewing." To position the HR function for the next decades, every HR practitioner needs to take on a public relations role-starting with your own employees. Think of yourself as a product and do some smart marketing.
The marketing of the HR department requires you to demonstrate your problem-solving skills, so others will know you do much more than simply process papers. The best form of advertising is the actions you take. By your actions, processes and programs, you can promote the HR department as a flexible, adaptable, solutions-oriented partner, a resource to whom the organization can turn when it needs problems solved.

Maybe you know a department that might benefit from BRANDEMiX Branding!

Labels: BRANDEMiX, Branding, Human Resources

Written at 6:10 PM by JODY.

Saturday, September 20, 2008

Who Cares About Talent Management?

Maybe you’re as surprised as we are to see the results of a trend report on Talent Management culled by Google Search.

The US comes in 9th in average worldwide traffic generated by the phrase. Number 1 is Joannesburg, SA and the 5th most trafficked city is Las Vegas. (No doubt my impressive friends at Zappos at the head of the pack.)

Although the broad definition of talent management includes the general practice of recruiting, developing, deploying and retaining all employees across the organization- the term means different things to different people. In fact, some of the available information implies that organizations employ a software-based approach to the process— employing such outdated metrics as cost-per-hire and time-to-fill to measure success.

One group trying to make a difference in the field is the New Talent Management Network.

Founded by BRANDEMiX’s valued friend Marc Effron, VP Talent Management at Avon, the New Talent Management Network (NTMN) is a group of senior talent management professionals interested in advancing this field and is now more than 500 members strong.

They share three primary goals:
* Improve talent management effectiveness by conducting original research that benefits the TM community
* Coordinate opportunities for local, free networking among TM professionals
* Increase the capabilities of TM professionals and raise the bar for this profession

Unlike other talent networking groups, the NTMN is 100% free and all research and other features will always be free. If you have a Talent Management job to post— they’re always free.

The 2nd Annual Survey on the state of Talent Management is launching soon. If you’re one of the ones who cares (even if you’re not living in Las Vegas) sign up for the group and take the survey. Or download the results from last year’s survey. Or, read the executive summary of Talent Management Magazine’s January 08 State of the Industry report. soi_summary.pdf

At BRANDEMiX, we care about you.

Labels: BRANDEMiX, TALENT MANAGEMENT

Written at 8:43 AM by JODY.

Sunday, September 14, 2008

Why I Got Kicked off Wikipedia and How You Can Too.

Change I Can’t Believe In

Wikis are, by definition, a collection of Web pages designed to enable anyone who accesses it to contribute or modify content.

Well, almost anyone- but I’m getting ahead of my rant.

According to Indeed.com the phrase "Did you get the memo?", which for many has morphed into "Did you get the email?", may be changing once again to "I didn't read the wiki". Businesses are starting to adopt the "wiki", , and as always a new technology brings with it new jobs.

A recent search( http://www.indeed.com/jobs?q=wiki&l=) found almost 1,000 jobs available for wiki people.

Wikipedia is one of the best-known wikis-- as of April 2008, they had over 10 million articles in 253 languages. Go to there home page and this is what you find:

Welcome to Wikipedia,
the free encyclopedia that anyone can edit.

Don’t believe it? Put it to the test-- You didn’t like the telethon this year? Go ahead. Delete Jerry Lewis. Chances are though, he’ll be back.

That’s because of the WP- Wikipedia Police— the invisible funbusters that have made it impossible for me to drive more traffic to BRANDEMiX, the leader in Internal Communications. Since I thought that might be newsworthy, I went to the Internal Communications page on Wikipedia and added the following to the present entry:

Firms Specializing in Internal Communications:
BRANDEMiX, New York, NY

It wasn’t meant to be an exclusive plug- just a new category that anyone could participate in. And apparently it was useful knowledge since BRANDEMiX received tons of traffic to our site. But that was then. Since then, the WP have first reversed my edits, and then shut me down completely with only this as a goodbye:
You are currently unable to edit pages on Wikipedia.You can still read pages, but cannot edit, change, or create them. Editing from 24.xx.xxx.xxx (your account, IP address, or IP address range) has been disabled by Zzuuzz for the following reason(s):Spamming links to external sites This block has been set to expire: 10:00, 10 September 2009.

So, Friends of BRANDEMiX and occasional readers, here’s how you can help. Go to Wikipedia and add the following for BRANDEMiX under your own IP address

==Companies Specializing in Internal Communications==
BRANDEMiX New York, NY
After all, isn’t change for everyone?

While you're there, do read the wiki on Internal Communications and find out more about what we do so well.

Labels: BRANDEMiX, internal communications, wiki

Written at 9:16 AM by JODY.

Sunday, September 07, 2008

Best Buy "Employee" Making Less than Minimum Wage

In what might be an ideal situation for some employers, Best Buy has unveiled the perfect employee to Mall of America shoppers. He knows what to say, he shows up for work on time and doesn’t even need a lunch break.

For lack of a better name, I’ll call him Buzz.

When Best Buy wanted to create a buzz around their new store, they didn’t go the usual route and hand out flyers. instead, they created a digital hologram to attract attention.

Not everyone is as impressed as I am. Some comments from the advertising community:

“It's bad because who wants a holographic projection talking to you and you walk through the mall. It's good because all you have to do is walk to the side of it and it disappears.”

“It's only a matter of time now until Terminator-like robots patrol our nation's food courts, gesturing menacingly with their whirring appendages, their fixed gaze wordlessly urging you to check out the new Sears bathmat sale at the price of your life.”

“Creepy. I would punch this thing if he started following me.”

But for BRANDEMiX, we see the potential in delivering rote material in an exciting way, using the latest in digital technology.

Imagine holding orientation where you can see and hear the CEO everywhere, every day.
Imagine showing up for your first day at work and meeting your mentor.
Imagine holding a job fair where hiring managers could “sell” candidates on the Employer Brand.
Imagine someone calling me for more details about how to clone their “best” employees!

Labels: BRANDEMiX, Buzz Squad, Interactive Technology

Written at 3:46 AM by JODY.

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advertising, creativity, communications, technology, viral marketing and recruitment.
And occasionally, the joy and despair of building a dream!

BRANDEMiX



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